CMI Software: Public Safety Solutions

Computer-Assisted Dispatch

Computer-Assisted Dispatch system allows for easy emergency dispatching of personnel and equipment.

CMI Justice Integration

In addition to the main CAD screen, all the features and capabilities of the full CMI Justice system can be made available to dispatchers with just a click of the mouse. The Master Name, Warrant, and Emergency Locator information are all readily available and maintained by the CMI Justice system.

Fast Performance

Features are built in to make dispatchers performance more effective and to do it easily in a minimum amount of time. Officer or Dispatcher initiated calls can quickly (one key stroke) be added to the CAD screen. A separate Call Taker screen is provided to take regular incoming calls.

Intuitive Keyboard Interface

Function keys, Alt key combinations, mouse clicks, and mouse click-and-drag features allow users to perform system operations in a familiar Windows-style way.

Complete Call History

Complete call histories are maintained along with dispatcher narratives. Automatic time stamping is provided to the second.

Automatic Warnings

Automatic warnings are flashed to dispatches at preset times to remind them to check on the welfare of an officer that has not checked in within a prescribed period of time.

Time stamping

Time stamping is accomplished by double clicking the desired time field. Time fields auto format and auto error check. The colon is maintained automatically if the user doesn't enter it.

Categorized wreckers

All wreckers can be made eligible or just a certain group. Categorizing wreckers into groups allows a department to dispatch wreckers for different city departments, different geographic areas within a city, or to dispatch wreckers that meet certain criteria (for example, are capable of handling large trucks).

Split Screen for Wreckers

Information concerning the complete wrecker dispatch is captured on half of a screen. The other half provides an area to manage information specific to each of the wrecker companies. A specific wrecker can be recorded as dispatch to a location by the click of a single button.

Call-for-Service Specialized Screen

A specialized screen is provided to record all information necessary when a Call-for-Service request is received by a dispatcher. It can be accessed by a hot key from the main Status Board screen.

Mapping

Location Services

Capable of mapping whereby dispatchers are able to type in an address to find useful information such as roadways, natural obstructions, hazards, public utilities, etc.

Single or Multi-Agency

Powerful Data System

Designed to be used by a single agency, or for central dispatching and initial data input to record management systems involving multiple agencies.

Data Sharing

Centralized Data Entry

CAD information can be sent to either a Log file or passed directly into the Central Data Entry area of an attached CMI Justice records management system.

Call Taking or Status Board Tracking

All CAD terminals can be used for either Call Taking or Status Board Tracking without reconfiguring any terminal settings.

Manage Officer Shifts

Officers going off shift can be dragged and dropped to remove them from active status, their log in and log out times are automatically recorded.

Auto formatting and Error Check

Date fields auto format and also auto error check. The user doesn't have to enter dashes, slashes or century digits. Dates are maintained with four digit years to provide Y2K compliance.

Click and Drag Features

Click and Drag features are utilized where appropriate. Grids are mouse responsive to click and drag operations to save dispatchers time and effort. Available units can be assigned by clicking and dragging. Calls are automatically moved from Waiting to Active status, when a unit is either typed in or dragged and dropped from the available units area.

Wrecker Dispatching

Wrecker dispatching is accomplished on a rotational basis. Available wreckers are listed in rotational order and viewed in categories according to their coverage area or the type services they offer. A complete record of all wrecker activity is maintained, including when a wrecker was called and didn't, or wasn't able, to respond.

Wrecker Management

Dispatching of wreckers on a rotational basis is an important feature for any dispatching system. The wrecker application keeps track of all instances where a wrecker was dispatched to a location. A recommendation is provided for the next wrecker in line for rotation based on the date and time that wrecker was last called.

Multiple persons, property, and vehicles

Multiple persons, property, and vehicles can be entered, or just very basic information at the Calls-for-Service screen. Information is then displayed appropriately on the full CAD Status Board. A dispatcher can easily go back and forth between forms to add additional information as it is received.

Hazardous material references

Hazardous material references including special handling instructions and recommended isolation distances is available to dispatchers and records management system users. Its intended as a quick handy reference by dispatchers and should not be used as a sole source of information. Information provided is basically the same information that is in the U.S. Department of Transportation's Emergency response Guidebook. CMI assumes no responsibility for its use.

Wrecker Reports

Reports are available to document the activity of individual wrecker companies, and also all wrecker activity for a specified period of time.

Automatic ID Numbers

Dispatcher ID numbers are automatically entered. CAD Call numbers are automatically assigned.

Automatic CAD History Files

CAD data is automatically forwarded to CAD history files, and if desired, can be posted and made available in the Central Data Entry area within the main CMI Justice RMS system. This feature is also available to multiple agencies operating from a central dispatch system.

Incident Remark Entries

As little or as much narrative information can be added to properly document any incident at the Call-for-Service screen. Remark entries made while at the Status Board also post to the narrative.